Terms & Conditions

Terms & Conditions

Lydia & Laurentian

Last updated: May 2026

1. Acceptance of Terms

By accessing or using the Lydia & Laurentian website and placing an order, you confirm that you have read, understood, and agree to these Terms & Conditions in full. If you do not agree, please do not use our website.

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website after changes are published constitutes acceptance of the updated Terms.

2. About Us

Lydia & Laurentian is an online boutique offering carefully curated fashion and lifestyle pieces for women across Canada.

Email: info@lydiaandlaurentian.com

3. Products & Availability

  • All products are subject to availability. We reserve the right to discontinue any item at any time without notice.

  • Product images are for illustrative purposes only. Slight variations in colour, texture, or appearance may occur due to screen settings and are not considered defects.

  • We reserve the right to limit quantities or refuse orders at our sole discretion.

  • Prices are listed in Canadian Dollars (CAD) and may be updated at any time without prior notice.

4. Orders & Payments

  • By placing an order, you confirm that all information provided is accurate and complete.

  • We reserve the right to cancel or refuse any order at any time, including after confirmation, for reasons including but not limited to: product unavailability, pricing errors, or suspected fraud.

  • In the event of a cancellation by us, you will receive a full refund within a reasonable timeframe.

  • All payments are processed through secure, SSL-encrypted systems. Lydia & Laurentian does not store payment card details.

5. Shipping & Delivery

  • Delivery timeframes are estimates only and are not guaranteed. Lydia & Laurentian is not liable for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.

  • Risk of loss and title for items pass to you upon delivery to the carrier.

  • We are not responsible for packages lost, delayed, or damaged after handover to the shipping carrier.

  • Incorrect addresses provided at checkout are the sole responsibility of the customer.

6. Returns & Refunds

All returns and refunds are handled in accordance with our Refund & Return Policy, which forms part of these Terms. By placing an order, you agree to the conditions outlined therein.

7. Limitation of Liability

To the fullest extent permitted by applicable Canadian law:

  • Lydia & Laurentian shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.

  • Our total liability in any circumstance shall not exceed the amount paid by you for the specific order in question.

  • We are not responsible for any loss of data, revenue, or profits arising from the use or inability to use our website.

  • We do not guarantee that the website will be available at all times, error-free, or free of viruses or harmful components.

8. Intellectual Property

All content on this website — including but not limited to text, images, logos, graphics, and designs — is the property of Lydia & Laurentian and is protected by applicable copyright and intellectual property laws.

You may not copy, reproduce, distribute, or use any content from this website without our prior written consent.

9. User Conduct

By using this website, you agree not to:

  • Use the website for any unlawful purpose

  • Attempt to gain unauthorized access to any part of the website

  • Submit false, misleading, or fraudulent information

  • Engage in any conduct that disrupts or interferes with the website's functionality

We reserve the right to block access to any user who violates these conditions.

10. Third-Party Links & Services

Our website may contain links to third-party websites or use third-party services (such as payment providers or shipping carriers). Lydia & Laurentian is not responsible for the content, privacy practices, or performance of any third-party services. Use of third-party services is at your own risk.

11. Chargebacks & Disputes

We encourage customers to contact us directly at info@lydiaandlaurentian.com before initiating any chargeback or dispute with their payment provider.

In the event of a chargeback, we reserve the right to submit all relevant documentation — including order confirmations, shipping records, and communications — to the payment provider as evidence. Filing a fraudulent chargeback may result in permanent suspension of purchasing privileges.

12. Disclaimer of Warranties

Our website and products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that product descriptions, pricing, or other content on this website is accurate, complete, or current.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Canada. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the Canadian courts.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Contact

For any questions regarding these Terms & Conditions, please contact us:

Email: info@lydiaandlaurentian.com